Best Customer Experience

In this category, we’re looking for those organisations that are placing excellent customer experience front and centre of their operations. Entrants should show how they are setting a high bar for themselves – and the wider sector – when it comes to ensuring residents are getting the best experience possible.

We want to hear how organisations have used technology, nurtured the organisational culture, applied the training, worked in partnership, and devised their systems – or a combination of these elements – to ensure they keep getting it right.

Of course, it’s not a perfect world, things do go wrong, so how an organisation responds to nip problems in the bud is a keep part of the experience; how an organisation resolves such matters and learns is a key signifier of corporate character.

Key elements to consider: resident feedback and satisfaction; time and effective communication; personalised service; accessibility and inclusivity; use of technology to empower residents; conflict resolution; staff training; innovative service offerings; and, of course, a dedication to continuous improvement.


PLEASE NOTE: There is no charge for submitting an entry for The Northern Housing Awards, however if you are shortlisted for the awards, we do ask that you purchase a minimum of one ticket (£205 + VAT) for the awards ceremony. If you are happy to proceed please tick the following box to agree and to complete your submission



PLEASE NOTE: There is no facility to save your submission before submitting it.

*** We recommend that you draft and save your submission off-line before filling out the form below ***.

If once you submit the form, you do not get a confirmation email, please email


Click or drag files to this area to upload. You can upload up to 3 files.

IMAGE UPLOAD: A maximum of 3 images are required in support of your submission. (Each image can be up to 8MB in size and must be either a .jpg or .png file).

Click or drag files to this area to upload. You can upload up to 4 files.

LOGO UPLOAD: Please supply the organisation's logo(s). (You can supply up to 4 files, each file can be up to 8MB in size. The preferred file type is .eps format however .jpg or .png files are also acceptable)