Housing Contact has grown its presence within the UK social housing sector over the past 8 years, by collaborating with a growing number of RSLs to shape the development and provision of its automated customer communication services. This experience, combined with an understanding of customer contact economics, has resulted in a range of services being launched specifically for social landlords. Most landlords understand the strategic importance of better customer engagement within their business transformation programmes and Housing Contact is well placed to provide compelling evidence on what kind of results can be achieved and sustained.
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Wates Living Space
Part of fourth generation family-owned business, the Wates Group, Wates Living Space is the UK’s leading social housing maintenance provider, delivering planned and responsive maintenance programmes across over 500,000 properties every year for its local authority and housing association partners.
Wates Living Space is also strongly committed to leaving a lasting legacy in the communities where it operates, understanding that the work its employees and supply chain partners delivers has a much greater impact than simply improving the built environment. As a result, the business is committed to procuring through social enterprises, creating employment and training opportunities and investing in the long-term regeneration of local communities.